Payment Policy
1. Introduction
Welcome to Wethjog Global Ventures Ltd! We strive to provide a seamless and secure payment process for all our customers. This policy outlines our accepted payment methods, procedures, and terms for purchasing precast concrete cover blocks and other construction solutions.
By making a payment on our platform, you agree to comply with the terms outlined in this policy.
2. Accepted Payment Methods
To ensure convenience and flexibility, Wethjog Global Ventures Ltd accepts the following payment methods:
i. Online Payments (Debit/Credit Cards & USSD)
. Customers can pay securely using MasterCard, Visa, or Verve via our trusted payment gateways (Paystack).
. USSD payments are available for customers without banking apps.
ii. Bank Transfers
. Customers can transfer payments directly to our official corporate bank account.
. Payments via mobile banking apps (GTBank, Zenith, UBA, etc.) are accepted.
iii. Mobile Wallet Payments
Payment confirmation is required before order processing.
Customers will receive a confirmation once payment is verified.
iv. Pay on Invoice (For Bulk & Corporate Orders Only)
. Corporate clients and bulk buyers may be eligible for invoice-based payments with a pre-agreed credit period.
. Approval for this payment option is subject to our management’s review.
3. How to Make Payments
Step 1: Request a Quote
Visit www.wethjog.com/request-quote and submit your order details.
Our team will review and provide a price estimate, including delivery charges (if applicable).
Step 2: Confirm & Proceed to Payment
Once you receive your quote via email/WhatsApp, you can proceed to payment.
A payment link will be sent to you for secure transactions via Paystack .
Step 3: Payment Confirmation
After making a payment, a receipt and order confirmation email will be sent to you.
Orders are processed only after payment is received (unless you are on an approved credit plan).
4. Order Processing & Delivery Timeline
. Orders are processed within 24-48 hours after payment confirmation.
. Delivery timelines vary based on location and order quantity (typically 2-7 working days for most areas).
. Customers will receive tracking updates once their order is dispatched.
5. Payment Confirmation & Receipts
. Customers will receive an official receipt via email or WhatsApp immediately after payment.
. If you do not receive a payment confirmation within 24 hours, kindly contact our support team.
6. Refunds & Cancellations
.Order Cancellations
. Orders can be canceled within 12 hours of payment, provided they have not been processed for delivery.
. Cancellations after this period may attract a restocking fee of 10%.
. Refund Policy
. Refunds are processed only if the product is not available for delivery or in the case of an overpayment.
.Approved refunds are processed within 5-7 working days via the original payment method.
. No refunds are allowed for custom orders or once products have been dispatched.
7. Secure Transactions
. All online payments are processed via trusted and encrypted payment gateways to ensure data protection.
. Wethjog does not store customer card details, and transactions comply with PCI-DSS security standards.
. If you suspect any fraudulent activity, kindly report it immediately to our support team.
8. Customer Support
For any payment-related inquiries, refunds, or issues, please contact us:
Phone/WhatsApp: [+234-8039432311]
Email: [wejoyglobal@gmail.com]
Business Hours: Monday – Saturday | 8:00 AM – 5:00 PM
9. Changes to Payment Policy
Wethjog Global Ventures Ltd reserves the right to update this payment policy at any time.
Any changes will be communicated via our website and official channels.
Last Updated: [March, 2025]
